Depending on your enquiry, we need to put you in touch with different teams.
You can find out more information on how we can help if you are having difficulty paying your mortgage on our guide page
To contact us, use the following details:
Telephone: Overseas customer telephone:9am - 5pm : Monday to Friday
9am - 1pm : Saturday
Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:
Accord Mortgages
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ
Postal Address for Offset Savings Accounts only:
Accord Mortgages
Customer Service Centre - Accord Savings
Yorkshire House
Bradford
BD5 8LJ
We're committed to providing an exceptional standard of service to you. If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. If you need to make a complaint or would like to help us improve our service, please use our online complaints form >
If you need to make a complaint or would like to help us improve our service, please use our Buy to Let online complaints form >
Or, you can contact us in writing using the addresses below:
Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY
Customer Relations
Yorkshire House
Yorkshire Drive
Bradford
BD5 8JL
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on their website: www.financial-ombudsman.org.uk
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.
View our complaints publication report
Your property may be repossessed if you do not keep up repayments on your mortgage.
If you have a Buy to Let property, then alternatively a receiver may be appointed (except in Scotland) to receive the rent and/or to sell the property. After sale, you will remain responsible for the payment of any mortgage shortfall debt.
If you are registered to access your account online, login to send us a secure message. Not registered?
Find out how with our online account help page.
Please complete our form if you have a general question about our products and services
If you are a broker please click here to get in touch.
Report an online issue using our form
Cookie policy
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Accord Mortgages Limited is authorised and regulated by the Financial Conduct Authority. Accord Mortgages Limited is entered in the Financial Services Register under registration number 305936. Buy to Let mortgages for business purposes are not regulated by the Financial Conduct Authority. Accord Mortgages Limited is registered in England No: 2139881. Registered Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.
References to ‘YBS Group’ or ‘Yorkshire Group’ refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, Barnsley, Chelsea Building Society, Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security. Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
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Accord Mortgages is a dedicated intermediary only subsidiary of Yorkshire Building Society, one of the strongest financial services businesses in the UK. Please choose an option below:
Welcome to the lender that cares about great service for your clients as much as you do.
If you have an Accord mortgage please use our Existing Customer website. If not, please note that we only lend through brokers.